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Patient Navigator Services

Helping You Navigate Your Healthcare Journey

Patient navigators are here to help our patients, their families and caregivers maneuver their healthcare journey and overcome medical care hurdles. Whether you just have a question or you’re looking for a second opinion, turn to our navigator for help. You don’t have to do it alone.

A patient navigator’s primary role is to nurture patient empowerment and provide information that enhances your ability to make appropriate health care choices with an enhanced assurance about risks, benefits and responsibilities. Throughout the process, the Patient Navigator will provide individualized assistance as well as education and resources to facilitate informed decisions.

The patient navigator is a key player on your team, providing knowledgeable support, compassion and encouragement through every step of your journey.

Benefits of a Patient Navigator:

  • Guide you through the healthcare system
  • Provide information and education
  • Coordinate tests and services
  • Facilitate communication with your medical team
  • Help you track and get to appointments
  • Direct you to local resources and support
  • Answer questions about classes, seminars and support groups
  • Ensure that your questions and concerns on clinical issues are resolved
  • Advocate for you during every phase of treatment

Meet Our Orthopedic Clinical Manager & Joint Care Coordinator

Lena RangelLena Rangel, RN
Lena Rangel has been at Lakewood Regional since 2012, and in the orthopedic department since 2015. She enthusiastically describes the work she does as, “I support and educate elective hip and knee patients through the process and program. I love to kick off the blindfold of the unknown and help to decrease the patient’s anxieties about surgery. I am a phone call away from our patients and coaches, and encourage them to know that the only “dumb” question is the one not asked. I also teach patients what to look for and what to do about any complications when they are home with their coaches. When I follow up at 72 hours and 30 days via phone, I’m able to assess their progress, see what their needs are and follow up with any agency that is not meeting our expectations and level of service. This helps to prevent complications, delays or regression and keep the patient moving toward the goal. Then at 90 days we ask them to come back and celebrate their success at our reunion breakfast. The best reward is to see patients strutting their stuff! It is such a reward to know that their quality of life has improved!”

Find an Orthopedic Specialist

Request one of our specialists to get a second opinion, or a really good first one.